Picking Up Items
After requesting an item to be put on hold, patrons receive a phone call or email indicating that the desired title has come in.  Customers can pick up their items at the designated "on hold" area inside the library and can check out with the library card used to request the hold.

The North Branch Library offers a unique after-hours pickup.  If a customer calls the library to inform that s/he will not be able to pick up their item during normal business hours, the staff will place the book in a locker.  The locker is accessible inside the North Branch lobby.  By keying in the last 7 digits of the library card number an assigned locker will open up to reveal the checked-out items.

Returning Items
Customers can return items to any library within the cooperative, regardless of where the item was checked out.  Libraries check in all items on the day returned. 

Renewing Items
Most materials can be renewed, if there are no holds placed on the item.  Customers can renew items by calling the 24-hour renewal line at (586) 226-5002, or they can renew online:

• First, access the catalog.  Customers will need to enter their library card number, located below the barcode on each library card, and their password (contact the library to set up a password if unknown, (586) 226-5020). 
• Select "Items Out " to view all materials  currently checked-out. 
• Select the box to the left of  any title and click "Renew Selected Items", or select "Renew All Items."